Shipping Policy – luckstyle

At luckstyle, we are committed to ensuring your orders of Women’s Bottoms, Dresses, Swimwear, and Tops reach you in a timely manner. This Shipping Policy outlines the details of our shipping process, including order processing, delivery timelines, and related information to keep you informed every step of the way.

1. Order Processing Time

  • Processing Period: All orders are typically processed within 1–3 business days from the date of payment confirmation. Business days exclude weekends and major holidays, during which processing times may be extended.
  • Order Verification: In some cases, we may need to verify your order details (such as shipping address or payment information) to ensure accuracy, which could slightly delay processing. We will contact you via email at [email protected] if additional information is required.

2. Delivery Timeframes

  • Estimated Delivery: After your order has been processed and shipped, the estimated delivery time is 6–12 business days to most destinations. This timeframe starts from the day the order is shipped, not from the date of purchase.
  • Factors Affecting Delivery: While we strive to meet these estimates, delivery times may vary due to circumstances beyond our control, including but not limited to:
  • Customs processing delays (for international shipments).
  • Weather conditions, natural disasters, or other unforeseen events.
  • High demand periods (e.g., holiday seasons) leading to carrier backlogs.
  • No Guaranteed Delivery Dates: Please note that the delivery timeframes provided are estimates only, and we cannot guarantee specific delivery dates.

3. Shipping Costs

  • Calculation of Costs: Shipping costs are determined based on the destination, the weight and size of your order, and the shipping method selected at checkout. All shipping costs are displayed in USD (United States Dollars).
  • Free Shipping Promotions: From time to time, we may offer free shipping promotions. These will be clearly advertised on our website, and eligibility criteria (such as minimum order value) will be specified.

4. Shipping Methods and Carriers

  • Carrier Selection: We partner with reputable shipping carriers to deliver your orders. The specific carrier used for your shipment will depend on your location and the size of your order.
  • Tracking Information: Once your order is shipped, we will send a shipping confirmation email to the address provided during checkout. This email will include a tracking number and a link to the carrier’s website, allowing you to monitor the progress of your delivery.

5. Shipping Address

  • Accuracy of Address: It is your responsibility to provide a complete and accurate shipping address during checkout. We are not liable for orders delivered to incorrect addresses due to customer error.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We can only modify the address if the order has not yet been shipped. Once shipped, we cannot redirect the package.

6. International Shipping

  • Coverage: We ship to most international destinations. Please note that international shipments may be subject to import duties, taxes, and customs charges, which are the responsibility of the recipient. These charges vary by country and are not included in the order total or shipping costs.
  • Customs Documentation: We will provide all necessary customs documentation for international shipments. However, delays due to customs processing are beyond our control.

7. Undelivered Packages

  • Failed Delivery: If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal of delivery), we will contact you to arrange for re-shipping. Re-shipping costs will be the responsibility of the customer, unless the issue is due to our error.
  • Abandoned Packages: If we do not receive a response from you within 30 days of notification about an undelivered package, the order may be considered abandoned, and a refund (excluding shipping costs) may be issued at our discretion.

8. Contact Us

If you have any questions about our Shipping Policy or need assistance with tracking your order, please contact our customer service team at:

Email: [email protected]