Refund Policy – luckstyle

At luckstyle, we want you to be completely satisfied with your purchase of Women’s Bottoms, Dresses, Swimwear, and Tops. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Period: You must initiate a refund request within 60 days from the date of delivery. Requests made after this period will not be accepted.
  • Product Condition: The item(s) being returned must be in their original, unused, and unaltered condition, with all tags, labels, and packaging intact. Items that have been worn, washed, damaged, or modified are not eligible for a refund.
  • Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email) when requesting a refund.
  • Exceptions: Certain items marked as “Final Sale” are non-refundable. This will be clearly indicated on the product page at the time of purchase.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Send an email to [email protected] with the subject line “Refund Request – Your Order Number”. Include your order number, the name of the product(s) you wish to return, and the reason for the refund.
  2. Receive Return Authorization: Our team will review your request within 2-3 business days. If approved, we will send you a Return Authorization (RA) number and instructions on where to ship the item(s).
  3. Ship the Item(s): Package the item(s) securely, include the RA number inside the package, and ship them to the address provided. You are responsible for the return shipping costs unless the refund is due to a defect in the product or an error on our part (e.g., wrong size, wrong item shipped).
  4. Track Your Return: We recommend using a trackable shipping method and retaining the tracking number, as we are not responsible for items lost or damaged during return shipping.

3. Refund Processing

  • Inspection of Returned Items: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (original condition, tags intact, etc.). This inspection typically takes 1-2 business days.
  • Refund Approval: If the returned items pass inspection, we will process the refund within 5-10 business days of approval.
  • Refund Method: Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that card.
  • Processing Time by Financial Institutions: Please note that your bank or credit card provider may take additional time (typically 3-7 business days) to reflect the refund in your account, depending on their processing policies.

4. Partial Refunds

In some cases, we may issue a partial refund:

  • If the returned item is in acceptable condition but missing original packaging or tags (at our discretion).
  • For items that show minor signs of use that do not significantly affect their functionality (assessed on a case-by-case basis).

5. Non-Refundable Items

The following are not eligible for refunds:

  • Items marked as “Final Sale” at the time of purchase.
  • Items returned after the 60-day window.
  • Items that have been worn, washed, damaged, or altered.
  • Shipping costs (unless the return is due to our error).

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer service team at:

Email: [email protected]