Customer Service Policy – luckstyle

At luckstyle, we believe that exceptional customer service is at the heart of a great shopping experience. Whether you have questions about our Women’s Bottoms, Dresses, Swimwear, or Tops, need help with an order, or want to share feedback, our dedicated customer service team is here to assist you. This policy outlines our commitment to supporting you and the guidelines for how we deliver our services.

1. Contact Channels and Response Times

Primary Contact Method: The fastest way to reach us is via email at [email protected]. We aim to respond to all emails within 24–48 business hours (excluding weekends and major holidays).
Inquiry Types: Our team can assist with a wide range of topics, including:
Order status and tracking.
Product information (sizing, materials, care instructions).
Returns, refunds, and exchanges (as outlined in our Refund Policy).
Shipping questions (refer to our Shipping Policy for details).
Account issues (password resets, profile updates).
Feedback or concerns about your shopping experience.

2. Our Commitment to You

Accuracy and Transparency: We strive to provide accurate information about our products, policies, and processes. If we make a mistake, we will correct it promptly and keep you informed.
Respect and Empathy: Every customer deserves to be treated with respect. Our team is trained to listen to your concerns, address them with empathy, and work toward a solution that meets your needs.
Efficiency: We understand that your time is valuable. We will work to resolve your inquiries as quickly as possible, avoiding unnecessary delays or follow-ups.
Accessibility: We aim to make our customer service accessible to all. If you have specific needs or require assistance in a particular format, please let us know, and we will do our best to accommodate you.

3. Handling Complaints and Escalations

Step 1: Initial Inquiry: Start by contacting us at [email protected] with details of your complaint, including your order number (if applicable) and a clear description of the issue.
Step 2: Resolution Attempt: Our team will review your complaint and respond with a proposed solution within the standard 24–48 business hours.
Step 3: Escalation: If you are not satisfied with the initial resolution, you may request to escalate your complaint to a supervisor. Escalated issues will be reviewed within 1–2 additional business days, and we will provide a final response with our best possible solution.

4. Feedback and Improvement

We value your feedback, as it helps us improve our products and services. You can share your thoughts via email at [email protected] or through any feedback forms available on our website. All feedback is reviewed by our team, and we use it to identify areas for improvement, whether in our customer service, product selection, or website experience.

5. Limitations

Our customer service team is available to assist with issues related to purchases made directly through luckstyle. We cannot resolve problems with orders placed through third-party platforms (if any) unless explicitly stated.
While we aim to resolve all issues to your satisfaction, we reserve the right to make final decisions in cases involving our policies (e.g., returns, refunds) to ensure fairness and consistency.

6. Updates to This Policy

This Customer Service Policy may be updated from time to time to reflect changes in our services or processes. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.